Measuring, monitoring and reporting quality and performance are fundamental components of safety and quality systems in healthcare and human services organisations.
Measurement enables healthcare organisations to identify areas for improvement, track progress and be accountable for the care they deliver. In health care there are many different metrics that can be used to measure quality and performance. These may include measures of processes (such as adherence to clinical guidelines) and outcomes of health care (such as mortality rates, readmission rates, clinical incident rates and patient satisfaction).
One way ACHSI can help Quality Managers track and measure their quality and safety performance is through our Clinical Indicator Program (CIP), the world’s largest dedicated clinical indicator data collection and reporting service. Established in 1989, the aim of CIP was to give ACHS members a consistent and valuable way of measuring, benchmarking, and tracking their performance.
Organisations that participate in CIP submit their data every six months via an online interface. The data is analysed, and results are provided in the form of general and peer-comparative reports. Healthcare organisations also get an annual analysis of their clinical indicator results, trended over several years.
We are excited to announce that redevelopment of our submission tool is well underway and we look forward to sharing the vastly improved functionality with you soon. This new software with have advanced new features including: