Meet Raelene Heaney - Administration & Business Support Coordinator at the Assessor Division
Welcome to our latest feature where we learn more about the faces behind ACHS International.
In this edition, we learn more about Raelene Heaney who is our Administration & Business Support Coordinator at the Assessor Division.
1. Tell us about your journey with ACHS/ACHS International, how long have you been working here?
I started in April 2015 coming from a large public hospital. I began in the survey bookings team which has now evolved into the Assessor Division. Upon moving into the organisation, I was enveloped into a lovely family-like environment and knew I would be here for a while. I work within a very close-knit team which I have the utmost respect for.
2. How does your role support ACHS International Members?
In terms of support for Members from an assessment perspective, we coordinate with Member organisations regarding the assessment team to ensure suitability for their needs and provide all necessary requirements for a smooth on-site assessment process. Additionally, I offer support to both Members and Non-Members through my involvement in consultancy.
3. What do you find most rewarding about working in the healthcare sector?
For me, it is the relationships I have gained with our assessor cohort. This is such a rewarding part of my job. I also believe in ongoing improvement in healthcare, so sharing feedback from assessors about sites, which range from big hospitals to small remote community hospitals and centres - knowing they provide expert guidance to improve the care for all people is very rewarding.
4. What comes to mind when you think of healthcare quality improvement?
I think of safe care for all. I think of a place where anyone can go, and they will feel comfortable with the knowledge that they will be well looked after and provided the best care possible, wherever they may be located.
5. How do you practise self-care?
I am currently training for a triathlon, and I know if I miss a session this will be detrimental for me, so this is all the motivation I need. I have decided to swim all winter this year outdoors and so far, have found this to be beneficial in looking after my own well-being. Fingers crossed I make it through winter.
6. What healthcare topic most interests you?
Aboriginal and Torres Strait Islander Health.
Thank you, Raelene, for sharing your insights and experience with us. We look forward to bringing you further Staff Spotlight articles in the future and showcasing the incredible talent that we foster at ACHS International.
