Member Spotlight: NMC Royal Hospital

NMC Royal Hospital, Khalifa City is a leading tertiary referral centre with 24/7 emergency services, comprehensive specialites, and state-of-the-art critical care, including a dedicated cardiac unit.

As ACHS International (ACHSI) celebrates healthcare excellence around the world, we are proud to spotlight outstanding achievements across our Member community. This month, we feature NMC Royal Hospital, Abu Dhabi, and share insights into its journey toward ACHSI accreditation.  
 

Tell us a little bit about NMC Royal Hospital.  

NMC Royal Hospital Khalifa City, established in 2015 in Abu Dhabi, is a leading private healthcare provider offering world-class medical services. As a tertiary referral centre with 24-hour emergency services, it accommodates 276 beds and employs over 1300 across hospital. The hospital boasts advanced medical technology.  

NMC Royal Hospital in Khalifa City, Abu Dhabi, has demonstrated its crucial role in providing comprehensive healthcare services to the local community and surrounding areas. In 2024, the hospital recorded impressive patient volumes across various departments: 

• Outpatient visits: 639,043 

• Inpatient admissions: 23,481 

• Emergency and Casualty cases: 114,533 

These figures translate to an average of 1,751 outpatient visits per day, showcasing the hospital's capacity to meet the high demand for medical services in the region 

 
Pictured: ACHSI Certificate Presentation Ceremony  

How many staff do you have working at NMC Royal Hospital, and how many clients? 

NMC Royal Hospital Khalifa City has experienced significant growth since its establishment in 2015. Our commitment to providing exceptional healthcare is reflected in our robust workforce and extensive patient care. 

We have cultivated a team of 1,311 dedicated healthcare professionals, including doctors, nurses, technicians, and support staff. This diverse and skilled workforce ensures comprehensive care across all our specialties and departments.

In the year 2024, we have provided medical services to over 777,000 patients, demonstrating our capacity to meet the healthcare needs of Abu Dhabi's growing population.    

What was the process like preparing for the ACHS EQuIP standards? 

Preparing for the ACHS EQuIP standards was a comprehensive and rigorous process. It involved a thorough review of our hospital's policies, procedures, and practices to ensure alignment with the EQuIP criteria. We conducted regular self-assessments, identifying areas for improvement and implementing necessary changes. The process helped in streamlining documentation and enhanced staff training, and a hospital-wide commitment to quality improvement.  
 

How was the experience? Was there anything in particular you learnt? 

The accreditation experience was both challenging and immensely rewarding for our organisation. It pushed us to elevate our standards and practices across the board. One of the most significant lessons we learned was the critical importance of involving the community in our healthcare delivery processes. This insight transformed our approach, making us more responsive to the needs and preferences of those we serve. We also gained a deeper appreciation for the power of continuous quality improvement in all aspects of our operations. The process highlighted the value of robust documentation and data collection, reinforcing our commitment to evidence-based decision-making. Perhaps most importantly, we discovered the transformative impact of effective interdepartmental collaboration and communication. This experience not only prepared us for accreditation but also set the foundation for ongoing excellence in our healthcare delivery.

How would you describe the value the the Quality Partner brought to your team and organisation? 

The Quality Partner brought immense value to our team and organisation through their expertise and guidance. They offered a fresh, external perspective on our processes, helping us identify areas for improvement. By sharing insights into best practices from other healthcare institutions, they enriched our approach to quality management. Their support in interpreting and applying the EQuIP standards was instrumental in ensuring alignment with accreditation requirements. Moreover, they played a key role in helping us develop sustainable quality improvement strategies, fostering long-term growth and excellence within our organisation. 
 

Do you have any advice for other Members going through these programs? 

For Members navigating the ACHS program, our advice is -   

• The community-centric approach embodied in these standards is truly exceptional and worth embracing. These standards offer an excellent framework for organisations committed to quality improvement and community-focused healthcare.  

• By fully engaging with the ACHS program, healthcare providers can enhance their services and make a more significant positive impact on the communities they serve. To make the most of this process, it's crucial to begin preparations early and ensure departments are actively involved. This collaborative effort should be underpinned by fostering a culture of continuous improvement throughout the entire organisation.  

• Investing in staff education and training on quality standards is also paramount, as it empowers your team to fully engage with and implement the accreditation requirements.  

• Perhaps most importantly, view the accreditation process not merely as a box-ticking exercise for compliance, but as a valuable opportunity for organisational growth and development. By adopting this mindset, we can leverage the process to drive meaningful improvements and enhance your organisation's overall effectiveness in serving the community. 
   

What does international accreditation mean to you and your organisation? 

ACHS International accreditation holds significant meaning for both our organisation and me personally. It represents a recognition of our unwavering commitment to excellence in healthcare, assuring our patients and stakeholders that we adhere to high-quality standards. This accreditation provides us with an invaluable opportunity for continuous improvement, allowing us to benchmark our practices against global best practices. Furthermore, it enhances our credibility and competitiveness within the healthcare market, setting us apart from others in the industry. Additionally, it serves as a powerful motivation for our staff, inspiring them to not only maintain but also exceed international standards in their work. Overall, international accreditation is a vital component of our mission to deliver exceptional healthcare services. 

We thank NMC Royal Hospital for their ongoing membership and sharing their insights and commend their dedication to excellence in patient care and continuous improvement.